SOUNDBOKS offers a 30-day return policy.

If you wish to return your SOUNDBOKS, please make sure to send it back in its original condition and include all of the items shipped to you (SOUNDBOKS, charger, batteries, AUX-Cable, user manual). If you received any free accessories as a part of a promotional campaign, you are required to send all of them back in order to receive the full refund.

Please note that you have to cover the delivery costs upon return of the item. Sadly, the delivery costs are not refundable.

All SOUNDBOKS products are covered by a two-year limited consumer warranty, issued by SOUNDBOKS ApS. The warranty is issued to the customer who buys a new item directly from SOUNDBOKS ApS. The two-year limited consumer warranty starts from the day the Consumer receives the SOUNDBOKS.

This warranty only covers repairs that need to be performed due to manufacturing errors and/or damage occurred during transport. SOUNDBOKS does not cover repairs needed due to hazardous use or excessive handling of the SOUNDBOKS by the customer.

Delivery time is 2 - 6 business days to the majority of EU countries. Once your order has been shipped, we will send you an email with your tracking number. Please note that a signature is required for delivery. If no one is home, the shipping provider will contact you and arrange a new delivery time. We offer free shipping to the majority of EU countries on all products. The shipping cost for Switzerland and Norway is free of charge on orders over 500 EUR. For orders under 500 EUR, the shipping costs are 30 EUR or 300 NOK.

All of the products on our European webshop are sold with taxes included. See full article for information about Switzerland. On our USA and CAN webshop, our products are sold excluding taxes with the exception of California where Sales Tax is applied.