RETURNS AND CANCELLATIONS
Our return policy for SOUNDBOKS speakers allows for returns for up to 30 days for the SOUNDBOKS (Gen. 2), and for up to 100 days on SOUNDBOKS (Gen. 3). Go out there and try your SOUNDBOKS at 11, and if you aren’t completely satisfied, the return will be completely free: No shipping fees and no restocking fees for The New SOUNDBOKS. However, return shipping cost will apply for SOUNDBOKS 2. Your original form of payment will be refunded in full. Some exceptions apply.
* If there are any functional issues with the SOUNDBOKS, you will receive a full refund within 100 days.
*Exceptions: Unfortunately we cannot accept returns of speakers that have been modified in anyway (including adding stickers, or customizing the grill) or that are damaged beyond normal wear and tear**. In order for a full refund to be granted, all items need to be returned (SOUNDBOKS, BATTERYBOKS, Charger, including promotional items)
For returns of bundles, all bundle products must be received back to receive a full refund. For any missing items (example, Tripod, Backpack, etc), the value of the missing item will be deducted from the refund.
**Normal wear and tear means that all mechanical components are completely functional, but light cosmetic markings may be accepted. See table below.
If any items are missing from the box, you will be charged the full retail price for the missing items.
Normal wear & tear**
Beyond wear & tear**
Rejected / Modified
Soundboks 2 / New Soundboks
Light scratches, small dent marks
Wood or metal visible; large dents; large scratches cabinet or grill damage
Unacceptable exterior conditions due to beer stains, sand, environmental exposure, etc.
Modifications, customizations, stickers, etc.
Used condition / missing
Deduction of up to 50%
Please return all SOUNDBOKS products in original packaging. SOUNDBOKS does not cover product damages due to transportation if the product is not returned in original SOUNDBOKS packaging.
If you have purchased any SOUNDBOKS Accessories a 30 day return policy applies, and all items need to be returned in their original packaging in pristine condition. Unfortunately we cannot accept any returns of items not in new condition. Shipping cost will apply for all accessory returns.
If you have any questions about the eligibility of your SOUNDBOKS or SOUNDBOKS Accessory return, please reach out to the SOUNDBOKS Support Team with a photo of your items at firstname.lastname@example.org
TWO-YEAR LIMITED WARRANTY
The SOUNDBOKS is covered by a two-year limited consumer warranty, issued by SOUNDBOKS ApS. The warranty is issued to the customer who buys a new SOUNDBOKS directly from SOUNDBOKS ApS. This warranty cannot be assigned or transferred to any subsequent purchaser or user. Any SOUNDBOKS bought by official retailers have their own warranty issued by this external retailer.
SOUNDBOKS warrants to the customer that the device will under normal use function substantially in accordance with SOUNDBOKS' technical specifications or accompanying product documentation for a period of two years from the date of the original purchase.
The limited 2 year warranty will be voided if the purchaser rents a SOUNDBOKS product to a third party user and damages are incurred during third party use.
The two-year limited consumer warranty starts from the day the Consumer receives the SOUNDBOKS. This warranty only covers repairs that need to be performed due to manufacturing errors and/or damage occurred during transport. SOUNDBOKS does not cover repairs needed due to hazardous use or excessive handling of the SOUNDBOKS by the customer.